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Customer satisfaction
Customer
satisfaction is the most important thing in Bcom. Customer
service center is in charge of responding all kinds problems
in time and satisfying our customers’ needs. In order to
satisfy our customers we set up customer service center to
response all kinds of problems at right time all days.
Do
things right at the first time
Bcom requests
the whole things about quality be done right the first time.
Though the in-job training, and quality assurance
propaganda, the concepts of 5W1H, QC7,
PDCA, 5S, QCD are
rooted in everyone’s mind. We keep ensuring all divisions
execute the quality policy during their working.
Prevention
Bcom actively
improve our quality through APQP, DFMEA,
and PPAP in the advanced period. Besides, we
also examine each stage exactly and set up more equipment
like EMI/EMC Chamber, ESD, Thermal, vibration, PIA etc. We
have passed the tests to receive SGM GP-10 certificates.
Continual improvement
Continual
improvement always could lower the effects of problems. Bcom
collects all information about quality by the concept of
Quality Operating System (QOS) to set up the improvement
goals. We also established Quality Review Board (QRB)to
review regularly.
To keep in
improving, lowing cost and delivering on time, Bcom
participates all lean manufacturing, 6sigmas and QRQC (Quick
Response Quality Control) programs to satisfy our customers.
Strict quality control guarantees flawless quality and
satisfaction for our customers.
When you choose Bcom, you
choose quality!
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